Job Details

Company Description

YemPover Inc., a global leader in digital transformation and consulting, empowers clients to achieve their full potential and accelerate growth through top-tier expertise. With a team of certified professionals, YemPover leverages decades of industry experience across diverse verticals to deliver innovative solutions. The company specializes in providing on-demand, high-quality services and support, setting them apart in the market. YemPover is committed to enabling organizations worldwide to thrive in an ever-changing digital landscape.

Role Description

We are seeking an experienced SAP S/4HANA Service Management Architect to drive the design and implementation of a scalable after-sales and customer service model within an enterprise automotive environment.

This role focuses on defining and governing the end-to-end service lifecycle in S/4HANA, including service request intake, field service execution, warranty entitlement, and financial settlement. The position acts as the functional owner for service processes, working closely with business stakeholders and system integrators to ensure the solution reflects real-world service operations.

This is a functional leadership role, focused less on configuration and more on solution ownership, process design, and integration across business and IT teams.

Required Qualifications

• 8+ years of SAP experience, with deep expertise in SAP Service Management or Customer Service modules.
• Strong experience with SAP S/4HANA Service Management.
• Experience designing end-to-end service lifecycle processes.
• Knowledge of:

Service Notifications

Service Orders

Field Service execution

Warranty and claims management

Service contracts and entitlement logic

• Strong understanding of Installed Base and serialized equipment management.
• Experience integrating service processes with Billing and SAP FI/CO.
• Proven experience working between business stakeholders and system integrators.
• Strong stakeholder management and solution design capabilities.