Job Details

MCI Careers is seeking an experienced Operations Supervisor in Garden City, Georgia. You will lead a team of agents for BPO campaigns and ensure exceptional service delivery. Your responsibilities include monitoring performance, managing schedules, and resolving escalated customer issues. Ideal candidates have at least 3 years in a supervisory position within a BPO contact center and possess strong leadership and communication skills. MCI offers competitive compensation and benefits, fostering an engaging work environment.#J-18808-Ljbffr